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Terms

IMPORTANT NOTE REGARDING USA IMPORTED ACCESSORIES

Normal delivery lead times for accessories is around 4-6 weeks up to 3 months from some suppliers. Please check with us.

European & Worldwide Customers - From the 1st January 2021, UK VAT (Tax) will not be charged on orders being shipped to Europe and other worldwide countries. Deduction of UK VAT is automatically handled by our cart. However, your local taxes will need to be paid on arrival into your country, payable to your local delivery courier. 

Belair is a mail order business, and does not have any retail premises to visit.

ORDERING

Since March 2020, we are operating exclusvely online. All orders will be confirmed and updated by email or text. Carriers will update you with tracking details.

CARRIAGE

Our main UK mainland carrier is DPD. Some lighter/small items, may be sent by first class Recorded mail.

Every day Belair ship dozens of parcels internationally using major reliable carriers, offering online tracking and full insurance. For International orders, we use either Fedex, UPS or DPD road depending on which is the most economical. We only charge you what the carrier charges us and the package will be routed the most economical way.

For European orders,  we ship by DPD, which will be charged along with insurance at cost. International orders are generally shipped via Fedex/UPS. Our cart does not calculate exact International shipping rates, giving you an approximate price only, however, we will contact you and confirm the price if vastly different from the website. Transit times for most of Europe are within 7 days.

All parcels require a signature on delivery, however if you are out at the time, a card or text message will be left by the carrier. This will give a telephone number to call, so that another delivery attempt can be made or you may collect from the carrier's local office.

All orders are correctly packed before shipping, however if you believe that damage has occurred during transit, please SIGN accordingly on the delivery note. Please state that the package is "damaged or unexamined" If this record is not made, we are unable to make a claim against the carrier.If your package is damaged - Please call us immediately or within a maximum of 1 working day and we will arrange collection and re-delivery of the items.

PAYMENTS

For payment of UK orders, our site can accept payment by Credit/Debit Card or Paypal. You do not need a Paypal account, payment may be made using your card and Paypal account. All internet orders are handled by a secure server, which offers you the highest level of online anti-fraud security.

Please Note - Full payment is required on all accessories and Robart landing gear, as Belair are unable to return or cancel these items once they have been ordered from the supplier. 

What about returns? If the problem is a faulty part or one that needs adjusting, please call us, so we can send a replacement. 

All parts sets are made to order for you,  we are unable to accept cancellations/returns or refunds on Parts Sets once we have started work on your order or custom accessories, such as Robart scale retracts products, and glassfiber items. These terms also apply to custom one-off laser cut kits. All sales are final on these items. Once your order is placed, we cannot cancel if the items have been ordered or shipped from our US suppliers.

ORDERS CONTAINING ACCESSORIES - Our standard shipping  includes the charge for shipping yoru parts sets, plans and possibly small accessories. Should your order require two cartons, a separate shipping charge will be made. We will send a final shipping invoice via secure email. 

PLAN SALES - Please note plan sales are final, all plans are produced to order and cannot be returned. We do not offer an approval service on plans. A restocking/repacking charge of 20% is made on non-faulty returned items.

BACK ORDERS: Belair Kits do not operate a back order policy. If an accessory is out of stock, we will advise and offer you the options of waiting for the whole order to be completed or the item cancelled from the order.

PLEASE NOTE: International buyers outside of the EU may be liable for customs duties & taxes at their own expense. Please check the customs duties of your country before purchasing. Belair invoices and charges in Pounds Sterling, the final exchange rate to your country currency is determined by your bank or card company. Please note US Dollar (USD) and Euro (EUR) rates shown on our website are for guidance only and are approximate. Sterling is the currency you will be charged in.

For your security and peace of mind, the Belair website and cart is PCI compliant and is checked continually by Security Metrics, an independent web security company.

Other Terms:

Limit of Liability
In the use of our products, our only obligation shall be to replace such quantity of the product proven to be defective. The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith.
If the buyer is not prepared to accept the liability associated with the use of the product, do not order a model airplane parts set.

Miscellaneous
As far as possible, our website contains the most accurate and up-to-date information. We recommend refreshing any page to make sure what is displayed is current information, not outdated information possibly cached/stored by your browser.
Prices and shipping information are subject to change without notice.

Should you have any queries, please email me via the contact page.

Best regards, Leon Cole - Belair Kits



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